Uber gives ChatGPT Work to 30,000 employees

What happened

Uber expanded ChatGPT Work from a pilot involving roughly 1,000 people to its approximately 30,000 employees worldwide. The deployment spans finance, operations, product and other functions, with many pilot users working outside engineering. Financial terms were not disclosed.

Why it matters

A company-wide deployment can show whether generative AI creates sustained value after the initial novelty fades. It also forces organisations to address training, data access, security and uneven adoption across roles. Uber’s scale makes the rollout a significant enterprise test.

The bigger picture

Software vendors are competing to make AI assistants part of the standard employee environment. The next stage will be judged through workflow changes and measurable outcomes rather than licence counts. Uber plans to track which uses employees adopt and whether those tools improve effectiveness.