Omilia Raises $67M for Support AI
Athens-based Omilia raised $67M to expand its customer-support automation platform and grow further in the US.
Customer support remains one of the clearest commercial use cases for production AI.
What happened
Omilia raised a $67 million Series B to scale its customer-support automation platform. The Athens-based company builds voice and conversational AI tools for enterprise support teams.
The company says annual recurring revenue has grown sharply and plans to use the funding to expand further in the US.
Why it matters
This is a useful enterprise AI signal because customer support is not just a demo market. Companies already spend heavily on call centres, chat support, ticket routing and customer-service operations.
If AI can reduce response times, automate routine requests and improve handoffs to human agents, the ROI is easier to explain than in more experimental AI categories.
The bigger picture
Enterprise AI is moving from horizontal assistants into specific workflows. Support, sales, finance and operations are becoming the battlegrounds where agentic tools have to prove they can work reliably.
Omilia’s round shows that voice and support automation remain a serious category, especially for companies that can show real revenue and enterprise adoption.