Meta’s business AI usage shows customer conversations are becoming automated

Customer conversations are becoming one of the first large-scale markets for business AI.

What happened

Meta said its business AI now facilitates 10M conversations a week.

Why it matters

Messaging is a natural surface for AI agents because customers already ask questions, book services, and make buying decisions inside chat.

The bigger picture

AI customer communication may become a default layer for small businesses and large brands alike, especially where messaging platforms already own the relationship.